**Introduction**
At Domo Zoo, we understand the importance of privacy for individuals who engage with our games across various platforms such as our website, mobile devices, PCs, and other mediums. As users ("you" or "Users") explore and enjoy our gaming universe, we also provide additional services ("Services") encompassing customer support, marketing, and advertising. Your privacy is a priority for us, and this policy outlines how we handle your information in the course of delivering our Services.
**Privacy Policy Overview**
This Privacy Policy is a vital document that outlines:
i) The nature of data collected from you and the methods employed to gather it,
ii) The rationale behind the collection of your data,
iii) The parties with whom we share your data,
iv) The choices available to you regarding your personal data.
Applicable to all our Services, this policy serves as a guide for you to make informed decisions about utilizing or continuing to use our offerings. Periodic updates to this policy will be communicated through new versions posted on our website. Your ongoing use of the Services after the effective date implies adherence to the latest Privacy Policy version.
This policy is an integral part of and aligns with the Terms of Service. Your usage of the Services and any personal information provided on the Site is governed by the terms laid out in this Privacy Policy and the Agreement. Any terms not explicitly defined here but specified in the Terms of Service hold the meanings attributed to them in the said Terms of Service.
I. Data Collection Methods and Types
1. Data provided by you
When utilizing our Services, you may furnish us with specific personally identifiable information, including but not limited to:
l Contact information (e.g., name, personal identification number, postal or email address, telephone numbers)
l Registered user name and password
l Character Information (e.g., Account ID, character name, profile picture - note that this information may be shared with other users during Service use and might be accessible to your connections or the public on third-party services)
l Personal content preferences
l Profile information (e.g., profile photo)
l Messages sent to the Services (e.g., chat logs, support tickets)
l Billing and financial information (Keep in mind that utilizing merchant service providers and/or third-party platforms for Admission Fee payment is subject to the privacy policy of the relevant entities)
l Other voluntarily provided data (e.g., information for lost account identification)
2. Automated Data Collection
When you visit our Website or use the Services, we employ cookies and/or similar technologies. Cookies, small text files stored by browsers on your desktop or mobile device, are used to identify your browsers and gather data from your device. While most web browsers accept cookies by default, you can typically adjust settings to decline them. Note that declining cookies may limit access to certain Services and result in technical issues with information retrieval from cookie-disabled services.
The utilization of cookies and/or similar technologies is intended for identifying your browsers and gathering data from your device, including but not limited to:
l Data related to your Account
l Internet Protocol (IP) address, web requests, domain names, URLs, referring/exit pages, platform type, and mobile device identifiers (e.g., device ID, advertising ID, MAC address, IMEI)
l Information about your device (e.g., device name, operating system, browser type, and language)
l Data collected through cookies and similar technologies
l Monitoring aggregate metrics (e.g., total visitors, pages viewed, Service usage)
l General location data
l Precise geo-location data (i.e., GPS)
l Information about your Service usage (e.g., clicks, landing pages, page views, order of pages, time spent on pages, date and time of requests, gameplay and activity, game progress, interactions with other players within the Services)
l Other information related to your various activities within or through the Services, automatically tracked and recorded by our servers
3. Data Obtained through Partners
When you enter the Services via third-party platforms like social networking sites (e.g., Facebook, WeChat, Google) or mobile devices, you grant us access to specific information stored on these third-party services or devices, including:
l Demographic data (e.g., determination of your IP address)
l Information for fraud prevention (e.g., detecting refund abuse in games or click fraud in advertising)
l Data from platforms hosting the games (e.g., payment verification)
l Information linked to your device (e.g., device type, technological details, telephone number, country, contacts)
l Data for advertising, marketing, and analysis
II. Purpose of Data Collection
1. Providing the Services
To deliver the Services, we process essential data to:
- Create accounts
- Facilitate your participation in Domo Zoo and utilize the Services
- Manage the operational aspects of the Services
- Verify and confirm payments
- Fulfill your requests for products and services
- Dispatch service-related communications to you
2. Enhancing and Optimizing the Services
In our commitment to providing an enhanced experience, we have a legitimate interest in gathering and processing necessary data to:
- Upgrade and refine the Services
- Oversee and enhance your account
- Foster development and improvement in your user experience
- Maintain a positive relationship with you
- Provide social features
- Personalize your service encounter
- Address your inquiries, comments, and offer support
- Present offers within the Services and on other platforms
- Transmit pertinent information (e.g., updates, security alerts, support messages)
- Enable communication with fellow users
3. Advertising and Marketing Operations
In our efforts to send tailored advertising and marketing content, we leverage the information gathered from you, including ad identifiers, age, country, region, gender, language, and your interactions within the Services. We may collaborate with various third-party advertising and marketing partners to aid us in these endeavors, sharing collected information with them. To fulfill this purpose, we hold a legitimate interest in processing essential data to:
- Monitor your content access and online behavior within the Services
- Improve the delivery, targeting, and quality of our advertising and marketing materials
- Transmit the gathered information to third-party advertising and marketing partners
By agreeing to this Privacy Policy and either downloading or persisting in the use of the Services, you grant consent for us and our advertising and marketing partners to accumulate and utilize information about you for personalizing advertising and marketing materials, enhancing your experience, unless you choose to opt out of this service. We advise reviewing the privacy policies of our third-party partners to comprehend how they gather, use, and share your information. We disclaim responsibility for the privacy policies of any third party, whether accessed through the Services or by other means.
For details on opting out of receiving personalized advertising and marketing materials, refer to the 'Options for Your Personal Data' section below.
4. Security Measures and Fraud Prevention
Our commitment to ensuring the security of our Services is paramount. We implement rigorous security and technical measures to safeguard your information against unauthorized access, loss, and misuse. Additionally, we insist that our suppliers, processing personal information on our behalf, adhere to stringent security protocols.
To maintain the integrity and fairness of the Service, combat fraud, and ensure acceptable use, we find it necessary to process essential data for the following:
- Analyzing and monitoring the use of the Services and its social features
- Moderating and monitoring chats
- Preventing cheating, crime, or fraud
- Taking action against fraudulent or misbehaving users
- Sharing information with agencies or organizations responsible for crime and fraud prevention and repression
Despite our diligent efforts, we cannot provide an absolute guarantee of the security of your personal data, nor can we assure the security of communication facilities provided by us. We strongly advise exercising caution when disclosing information through the Services. Specifically, any personally identifiable information or sensitive data disclosed to any user may be collected and used by others. Exercise discretion in sharing information online, and please note that any questions, answers, comments, or submissions posted in the forum will be publicly available.
5. Analysis, Research, and Testing
In pursuit of our objectives outlined above, we employ analytic tools, including those from third parties, to conduct research, surveys, and analysis. These tools assist in creating reports, identifying potential issues within the Services, and testing new game features and content.
6. Additional Processing with Your Consent
With your explicit consent, we may process personal data for supplementary purposes beyond those mentioned above. Your consent provides us the flexibility to explore additional avenues in line with your preferences.
III. Disclosure of Your Data
1. Our Personnel, Related, or Affiliated Companies
We may share your personally identifiable information and non-personally-identifiable information with our personnel and related or affiliated companies for legitimate business purposes. Additionally, we might disclose this information to other businesses or individuals to process it or assist us in various services, including advertising and marketing activities. These parties are obligated to process such information in accordance with our Privacy Policy. We take reasonable measures to limit their use of the information and employ appropriate confidentiality and security measures.
2. Other Users
Given that social features are integral to our games, other users may have access to your profile data, in-game activities, and the messages you've posted. It's crucial for any user receiving information, including personally identifiable information, from another user to refrain from disclosing or using such information unless expressly permitted by the user providing the data or if the information is no longer considered confidential. Despite this, we won't be held liable for any unauthorized disclosure or use by another user or any other party regarding the shared content.
3. Partners Working for Us
To enhance the functionality of our services and improve your user experience, certain aspects of our services may be facilitated by partners responsible for advertising, payment processing, analysis, marketing, social media interactions, personalized services, and/or personalized push notifications and recommendations. Subject to legal requirements and for advertising, payment, statistical analysis, marketing, personalized services, and/or personalized push notifications and recommendations, we may share your data with these partners. This may include information such as your device brand, device manufacturer, device platform, device ID number, applications list, internet information, and GPS location information, provided you have consented to our collection of such data. These partners may also access your data when you use their services, operating under their respective privacy policies.
4. Other Companies and Public Authorities
We reserve the right to disclose personally identifiable information and/or non-personally-identifiable information in compliance with the law or in good faith belief that such action is necessary to adhere to applicable laws. This includes cases where we are obligated to respond to a governmental, regulatory, administrative, or court order or directive, a subpoena, or a search warrant. Additionally, we may disclose information to combat fraud and illegal activities. We also retain the right to disclose personally identifiable information and/or non-personally-identifiable information that we, in good faith, believe is appropriate or necessary to enforce the Agreement. This may involve taking precautions against liability, investigating and defending against third-party claims or allegations, assisting government authorities and enforcement agencies, protecting the security or integrity of the Services, and safeguarding the rights, property, or personal safety of ourselves, our users, or others.
IV. Your Options Regarding Personal Data
1. Opting Out of Advertising and/or Marketing Materials
You have the option to opt out of receiving advertising and/or marketing communications. This can be done by following the instructions provided in such communications or by adjusting the settings within the game or on your devices.
2. Accessing and Correcting Your Personal Data
You possess the right to access and correct your personal data.
3. Other Rights
Beyond access and correction, you hold additional rights, including the right to have your personal data deleted, to object to how we use or share your personal data, and to restrict how we use or share your personal data. You can always withdraw your consent. For any questions about data protection or requests to address issues with your personal data, we recommend reaching out to us primarily through the game for a quicker response. We commit to responding to all requests within a reasonable time frame.
4. Your California Privacy Rights
If you are a California resident, California law may grant you additional rights concerning our use of your personal information. To learn more about your California privacy rights, please visit here.
V. International Data Transfers
Upon accepting this Privacy Policy, users acknowledge and consent to the collection, storage, and utilization of their data in any country, as well as the potential transfer of their data to any country worldwide. Recognizing that different countries may enforce varying data protection laws, we are committed to implementing adequate safeguards to protect users' data throughout these processes.
VI. Special Note to International Users
The use of the Website and Services, as well as the interpretation and enforcement of this Agreement, are governed by the laws of Singapore, without applying any conflicts of law principles that would necessitate the application of the law of any other jurisdiction. Users agree to submit to the personal, non-exclusive jurisdiction in Singapore and any other court of competent jurisdiction chosen by us.
In the event of any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination (a "Dispute"), we strongly encourage seeking resolution through our Customer Support service.
If a resolution is not obtained through our Customer Support service, the Dispute shall be referred by the user and may be referred by us to and finally resolved by arbitration in Singapore following the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") in force at that time, which rules are considered incorporated by reference in this clause. The Tribunal shall consist of three (3) arbitrators, with the user appointing one (1) arbitrator, us appointing one (1) arbitrator, and the third arbitrator being selected by the two (2) appointed arbitrators. The language of the arbitration shall be English.
Notwithstanding the above, users agree that we are entitled to submit such Dispute for resolution through any other dispute resolution mechanism, including the courts of any jurisdiction. We shall further be entitled to seek injunctive or other equitable relief in the event of any breach or anticipatory breach by the user, without any obligation to provide any bond or surety or proof of damages.
Users irrevocably waive all rights to seek any injunctive or other equitable relief or to enjoin or restrain the operation or exploitation of the Services or any part thereof. Users further irrevocably waive all rights to a class or representative action or as a named or unnamed member in a class, consolidated, representative, or private attorney general action.
VII. Our Policies Concerning Children
The Services are not intended for access by persons under the age of 13, and we do not knowingly collect or solicit personal data from them. If we learn that we have inadvertently gathered personally identifiable information from persons under the ages set out below, we will take commercially reasonable measures to ensure that such information is removed from our records.
VIII. Data Security
We employ commercially reasonable physical, managerial, and technical safeguards to uphold the integrity and security of your personal information. However, it's important to note that we cannot guarantee the security of any information you disclose on, through, or within the Services, and you do so entirely at your own risk. Please be aware that we cannot assure that such information may not be accessed, disclosed, altered, or destroyed due to a breach of any of our physical, technical, or managerial safeguards.
In the event of a security systems breach, we will make reasonable efforts to notify you electronically so that you can take appropriate protective steps. Additionally, a notice may be posted on the Website if a security breach occurs.
If you create an Account with the Domo Zoo Platform, you will need to select a password that can be changed at any time after your initial login. It is your sole responsibility to maintain the confidentiality of your password, and you are fully responsible for all activities that occur under your Account and password or your account with any other third-party service. Users agree to (i) promptly notify us if you are aware or reasonably suspect any unauthorized use of your Account or password or any unauthorized access to the Services through your Account, and (ii) ensure that you log out from your Account at the conclusion of each session.
IX. Merger, Acquisition, Sale, or Insolvency
1. In the event of our acquisition by or merger with another entity, we reserve the right, in any of these circumstances, to transfer the information or assign our rights to the information that we have collected from our Users as part of such merger, acquisition, sale, or other change of control.
2. In the event of our insolvency, reorganization, receivership, winding-up, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.
X. Changes and Updates to this Privacy Policy
1. This Privacy Policy may be revised, amended, or modified periodically. Please re-visit this page to stay in touch with any changes. Your access to the Services signifies your acceptance and agreement to this Privacy Policy (as may be amended or revised from time to time).
3. For questions about our privacy policy, please submit your questions to developer@domozoo.com. If you would like to change, modify, or update your personal information provided in relation to your Account registered with us or pursuant to your access to the Services through your account with any third-party service, please submit the request to developer@domozoo.com.
XI. Contact Us
If you have any questions or concerns about any matters related to this Privacy Policy, including exercising your rights, you can contact us through the following channels:
1. Via our customer services page at https://www.domozoo.com/Contact.html
2. Via email to developer@domozoo.com.
3. To our European representative at developer@domozoo.com.
4. To our Data Protection Officer at developer@domozoo.com.
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